Knowledge Base

Tips, Tricks, and Troubleshooting

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• Are batteries included with the MixAmp 5.8™? Can I play without them if they die? How long does the Rechargeable Battery Pack last? 
• What are the two USB ports on the MixAmp 5.8™ Tx for? 
• How many Rx Units can one MixAmp 5.8™ Tx support? 
• Can I use the MixAmp 5.8™ on a PC? 
• Why are there two Optical Connectors on the MixAmp 5.8™ Tx? 
• If I don't have an optical output, can I still use the MixAmp 5.8™? 
• Does the MixAmp 5.8™ daisy-chain like the original MixAmp™? 
• Can I use the MixAmp 5.8™ in a LAN setting? 
• What is the transmission range of the MixAmp™ 5.8 Tx? 
• What's so great about 5.8GHz wireless technology? 
• How is the MixAmp™ 5.8 different from the original Astro MixAmp™? 
• Xbox Live - Gun Firing / Twitching 
• Power Button Flashing on my MixAMp 
• MixAmp Compatibility With Multi-Channel Headsets 
• MixAmp Charging Issues 
• Low Sound Volume/Quality 
• PS3 - Static and/or Crackle Issues 
• Xbox - Static and/or Crackle Issues 
• I am hearing a hum/buzz noise in my headset 
• One Channel Audio 
• HDMI Compatability 
• PS3 - No Outgoing Voice using A40 MixAmp 
• PS3 - No Outgoing Voice using USB MixAmp 
• Xbox - No incoming voice communication 
• Xbox – No Outgoing Game Voice 
• My A30 Headset has no sound, why is that? 
• My microphone does not opperate properly, why is that? 
• My microphone does not opperate properly, why is that? 
• My A40 Headset has no sound, why is that? 
• If voice communication cannot be heard when two or more MixAmps are Daisy-chained, and/or there is interference and noise, what should I do? 
• Voice communication cannot be heard from Xbox Live, why is this? 
• Game Sound on my MixAmp is very low, why is this? 
• My MixAmp turns on then off again, what can I do? 
• I hear a popping sound coming from my MixAmp. What is it? 
• Why am I getting a screeching sound? 
• Balance Control does not mix between game and voice. What's wrong? 
• How do I connect multiple MixAmps together for LAN or Tournament Play for PC? 
• How do I connect the MixAmp to my PC? 
• How do I connect multiple MixAmps together for LAN or Tournament Play for console? 
• What if I just don't like it? Do you offer a money-back guarantee? 
• I just placed an order online, when will I receive my order? 
• How do I connect my MixAmp to my Playstation 3 using my television as your A/V Hub? 
• How do I connect my MixAmp to my Xbox using a television as your A/V Hub? 
• What is included with the MixAmp? 
• MixAmp Controls, what do they do? 
• What is Dolby® Surround Sound Technology? 
• What is the Astro Gaming MixAmp? 
• What is the A30 Headset? 
• How do I setup my A40 Headset with standard audio sources? 
• How do I setup my A40 Headset with a PC? 
• How do I setup my A40 Headset with the Astro MixAmp? 
• How do I attach the Quick Disconnect Cable to my A40 Headset? 
• What is the A40 Quick Disconnect Cable? 
• What is the A40 Headset? 
• How do I setup my A30 Headset with a mobile phone? 
• How do I setup my A30 Headset with standard audio sources? 
• How do I setup my A30 Headset with a PC? 
• How do I setup my A30 Headset with the Astro MixAmp? 
• How do I attach the Quick Disconnect Cable to my A30 Headset? 
• What is the A30 Quick Disconnect Cable? 
• Can I purchase an extended warranty? 
• How do I register my product for future warranty service? 
• What is your warranty policy? 
• Our company would love to partner with ASTRO and have our [awesome gaming-related intellectual property] created. We have a big bag of money just sitting here. Who should we contact? 
• How do I get sponsored by you guys? 
• Why does Astro Gaming need to verify my shipping address? 
• Do you ship to PO Boxes or Military APO/FPO addresses? 
• How do I sign up for Google Checkout? 
• What is Google Checkout? 
• When are funds transferred out of my PayPal account for my order? 
• How do I use a Paypal payment option? 
• How do I sign up for PayPal? 
• What is PayPal? 
• Do you accept Money Orders or Cashier Checks? 
• Is it save to use my debit card online? 
• Is it safe to use my credit card on your website? 
• What payment options do you offer? 
• How long does it take for me to get a refund? 
• I am planning on purchasing something for a holiday gift, how does this impact my return policy? 
• Orders with different Shipping and Billing Address 
• Why does it cost extra to ship to Canada? 
• How much will it cost to ship to...? (now shipping INTERNATIONAL orders!) 
• What does the "LE" Limited Edition refer to? 
• How soon after I submit my order does it ship? 

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